AI Agents inside Topline OS: Time to transform your business
Imagine having a dedicated team who never sleeps and consistently delivers exceptional service to everyone who calls your company. Introducing the newest employees you can easily add inside Topline OS. Our system now allows you to create customized digital team members that you can train to go along with your brand identity and reach your goals.
CLICK HERE TO CHECK HOW TO CREATE AN AI AGENT INSIDE TOPLINE OS
What can you personalize for your AI Agent?
When creating your AI agent inside Topline OS you can personalize different aspects of it. One of them is the voice. You can pick if it’s a man or woman voice, if it’s soft, strong, friendly, neutral, and more. Also you can customize how you want the voice to sound, with an english or american accent. Finally you can name your agent as you want and set specific roles and responsibilities for it to accomplish.
CLICK HERE TO KNOW HOW TO SET UP YOUR AI AGENT
Beyond Basic Automation
A key feature to customize is your agent’s initial greeting message. You can customize the way they say hi to the callers, and also the way they engage in the conversation. Topline OS‘s AI Agents are sophisticated digital professionals capable of: handling incoming calls with natural conversation, making jokes and also practicing active listening. These agents can schedule and manage appointments, qualify leads and gather important information from them.
Your agent can be customized to answer different questions and concerns clients can have. By adding information into the prompt, you can add possible questions, requests, and give specific instructions on how to address them. One amazing thing the AI agents have is that they are constantly learning and adapting from each interaction, which means the more calls they get into, the more knowledge they will get to manage inquiries and questions.
Another great thing AI Agents include is actions automation. Once the agent starts talking to the customer and achieves one goal, you can select from the different actions to be executed as soon as the call is completed. You can pick from call transfer, trigger a specific workflow, update a contact field or send a custom SMS. And finally when the call and action is completed, you can send a notification to specific users of the CRM and let them know what happened in the conversation.
CLICK HERE TO LEARN HOW TO TEST VOICE AI AGENTS
AI Agents Impact on Your Business
This new feature in Topline OS was specially designed for independent professionals and growing firms, where having a full time employee is essential. The advantages of having an AI Agent for these kind of businesses are transformative:
24/7 Availability
Your business will never miss an opportunity again. AI Agents are always on duty, ensuring potential clients can reach for help and services anytime.
Consistent Service Quality
Every client interaction follows your prescribed standards, maintaining professional excellence around the clock. They can also be called by their name and their info can be reminded during the conversation.
Cost-Effective Solution
Reduce operational costs while increasing efficiency. No more concerns about overtime, sick days, or training new staff, AI Agents will handle everything all the time.
Data-Driven Insights
Every interaction is logged and analyzed, providing valuable insights into client needs and business patterns. Additionally, nurtures the knowledge of the AI Agent and improves the way it communicates.
Topline’s AI Agents can be tailored to handle your unique business needs with precision and professionalism. They will follow all the instructions you give them. Using an AI Voice Agent can be useful for different kinds of business like law firms, to manage client intake, real estate agencies to qualify leads, consulting firms to coordinate consultations, and service businesses to manage customer support.
